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Better care for your policyholders. Structured operations for your team.
My1Health partners with insurers and HMOs across Africa to coordinate specialist overseas care with pre-treatment authorisation, Guarantee of Payment, real-time case visibility, and a vetted global hospital network across three continents.
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Patients assisted across our network
150+
Countries where we've coordinated treatment
350+
Vetted global hospital partners
Trusted by Leading Partners
Why Your Members Travel Overseas for Specialist Care
Some common specialties coordinated by My1Health
Across East and West Africa, complex conditions often exceed local capacity. These are some common specialties we coordinate — we handle the full spectrum of complex care.
Oncology & BMT
India
UK
Chemotherapy, radiotherapy, and bone marrow transplants — including sickle cell BMT, a critical case type for West African members.
Cardiac Care
South Africa
India
UK
Open heart surgery, valve replacements, and complex cardiac interventions at internationally accredited centres.
Orthopaedic Surgery
India
Complex joint replacements, spinal surgery, and orthopaedic oncology requiring specialist teams and post-operative rehabilitation.
Renal & Transplant
India
UK
Kidney disease management, dialysis during travel, and renal transplant coordination — managing both medical and logistical complexity.
4 Reasons Insurance Providers Partner With Us
From billing to bedside — we handle every touchpoint so your team doesn't have to.
350+
Vetted Global Hospital Partners
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Patients Assisted Worldwide
4.8/5
Verified Google Reviews Rating
24hr
GOP Turnaround
The Guarantee of Payment: Your Financial Cornerstone
The single biggest operational difference between My1Health and a standard referral model.
Four structured capabilities covering the full case lifecycle — from hospital sourcing to final discharge and closure.
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No billing surprises: Every GOP is issued within a fixed, pre-approved limit — your budget boundaries are hard limits.
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Full authority retained: Our model ensures you retain full medical and financial decision-making authority at every stage. We execute; you approve.
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Provider control: All hospital and specialist recommendations are submitted for your approval before engagement. Your team selects from a shortlist.
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Audit-ready documentation: A single consolidated invoice, full clinical and financial documentation reconcilable against your approved GOP from day one.
Governance and Control
Complete visibility and oversight — our model ensures your team retains full authority over every medical and financial decision, at every step of the case.
Pre-Treatment Authorisation
No service is rendered — outpatient or inpatient — without your sign-off. Cost estimates are approved by your team before any treatment commitment is made.
No Open-Ended GOPs
Every GOP is issued within a fixed, pre-approved limit. No open-ended commitments, no billing surprises after discharge.
Insurer Retains Authority
You hold full medical and financial decision-making authority at every stage. We execute; you approve. Nothing moves without your sign-off.
Provider Approval
Hospital and specialist recommendations are submitted to you before any engagement. Your team selects — we never place a patient without your confirmation.
How It Works
Whether you're an insurer or HMO, the process is the same — structured, documented, and designed to keep your team in control at every stage.
01
Partnership agreement
Within 2 weeks
We agree terms and configure your governance parameters — GOPs, benefit limits, preferred hospitals, reporting formats — before your first case is submitted.
02
Case submitted
Within the hour
Submit a referral with the patient's medical records. We acknowledge within the hour and return a preliminary plan and cost estimates within 24 hours.
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You authorise, we coordinate
Full journey managed
Once pre-authorisation and GOP are issued, we handle everything — travel, accommodation, admissions, on-ground support, and post-treatment follow-up.
04
Discharge and closure
Full docs delivered
A single consolidated invoice, full clinical and financial documentation, reconcilable against your approved GOP. Audit-ready from day one.
What Our Partnership Looks Like in Practice
Real cases coordinated through our insurer and TPA partnerships — from first referral to final invoice.
Frequently Asked Questions
Find answers to common queries about our specialised healthcare solutions.
Which destinations does My1Health coordinate care to from Africa?
My1Health coordinates overseas care across three continents from Africa: Asia (India and broader South East Asia), Europe (the United Kingdom), and within Africa (South Africa). The appropriate destination for each case depends on the clinical requirements, your member's coverage tier, and any destination preferences stated in the policy. All hospitals on our panel are independently vetted and accredited.
What case types does My1Health handle from African markets?
The most common cases we coordinate from Africa include oncology and bone marrow transplants (including sickle cell), orthopaedic surgery, cardiac care, renal disease management, complex diagnostics and second opinions, and neurology. My1Health can coordinate any complex specialist case that exceeds local capacity — contact our team to discuss a specific case type.
How does the GOP process work with My1Health?
The Guarantee of Payment is issued by your team — not by My1Health. Once you issue a GOP for a specific case, your member can access care at our panel facilities on credit under that GOP. We manage the hospital billing against the GOP and reconcile it back to you at case close-out. No service is initiated without a valid GOP in place.
Can My1Health work within our existing pre-authorisation workflows?
Yes. My1Health is designed to embed into your existing workflows, not replace them. We submit treatment plans and cost estimates for your pre-authorisation before any medical service is rendered — outpatient or inpatient. The process follows your policy coverage rules and your team's approval requirements at every level.
Is there a minimum volume requirement to partner with My1Health?
No minimum volumes. My1Health operates on a case-by-case basis with no retainers or setup fees. Access to our full hospital network and coordination services is at no cost to you as an insurer — the commercial model is structured on a per-case basis.
Ready to Improve Care for Your Policyholders?
Talk to our partnerships team and see how My1Health can support your African member population, from first referral to final discharge.
No retainers . No minimum volumes . First case within weeks
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